Americat Co. - Cat Shaped Scratcher

Processing Times
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and selected shipping method, but most orders arrive within 3–7 business days for domestic shipments. We currently do not ship internationally.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package until it arrives.

Shipping Locations
We currently only ship within the United States. 

Delivery Issues
We are not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided at checkout. Please double-check your shipping details before submitting your order. If your package is lost or damaged in transit, please contact us and we will work with the carrier to resolve the issue.

Changes to Shipping Policy
We may update this Shipping Policy from time to time. Any changes will be posted on this page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at thesquintykitty@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at thesquintykitty@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like final sale clearance items. 
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesquintykitty@gmail.com.